Zebicon support contract

Technical support and Software Maintenance Agreement.

Zebicon offers technical support regarding issues related to Carl Zeiss GOM Metrology hardware and software. Support is only accessible with a valid Zebicon support contract.

With a contract we offer remote support by phone, e-mail, and TeamViewer. The agreement does not include on-site services like repairs, troubleshooting and service/maintenance.

In addition, the support contract includes Software Maintenance Agreement. This ensures up-to-date software with the newest features.  When buying a metrology system or 3D software from Zebicon, a 12 months' support contract is included. Afterwards, the support contract has to be renewed annually. 

Support og software updates

Software Maintenance Agreement ensures that your software is updated and that you benefit from future developments and improvements. Furthermore, you will get technical software and hardware support. Zebicon offers support on the latest two ZEISS software versions.

Support is available during office hours by our experienced employees, who are experts in Carl Zeiss GOM Metrologys systems and communicate in an understandable language.

Other than technical support and Software Maintenance Agreement, the Zebicon support contract also includes benefits like:

  • Attractive prices when upgrading your Carl Zeiss GOM Metrology measuring system
  • Discounts on education and training
  • Free attendancy at Zebicon network meetings

This ensures that your company has the best metrology systems to cover your needs in the future.

Furthermore, the support contract allows you to keep developing your technical skills and discuss with other users in Denmark.  

When you download a new version of ZEISS software, you need to update your dongle. This can be done in two ways.

By using ZEISS Software or CodeMeter Control Center.

Update using ZEISS Software

  • Go to: Help - System Analysis - License information
  • Press: License update - Request license update
  • Fill in your name and e-mail before pressing; Send Request

ZEISS will then send a new file to the e-mail. After downloading you will have to

  • Go to: Help - System Analysis - License information
  • Press: License update - Import Update file

Update using CodeMeter Control Center

  • Launch CodeMeter Control Center (you can search in the Microsoft taskbar)
  • Press License Update - Next
  • Choose Create license request - Press next
  • Choose Extent existing license - Press next - Next
  • Choose where the file should be saved - Press Commit - Finish
  • Fill in and upload the file to Dongle Update Form

ZEISS then sends a new file to the e-mail that was filled in. After downloading the license file follow these steps:

  • Launch CodeMeter Control Center (you can search in the Microsoft taskbar)
  • Press License Update - Next
  • Choose Import license update - Press next
  • Choose the file - Press Commit

You can find the ID inscribed at the top on the USB dongle. Alternatively, you can also plug the USB in the computer and launch CodeMeter Control Center where your dongle ID will be shown.

At Zebicon we recommend that you recertify your scanning system annually. This way, you can ensure that it measures correctly and within the limit values.

However, it is up to the individual company and their recertification/calibration policy to decide the recertification intervals.

At myGOM you can download manuals, software and get access to ZEISS Knowledge base and Forum.

You access myGOM by filling out the Sign up form, afterwards you sign in with your ZEISS ID.

In the ZEISS Quality Training Center you have access to e-learning and online training from ZEISS. Some caurses are free, others are available for a fee.

To access ZEISS platforms and training material, you as a user must create a ZEISS ID. This is created at https://training.gom.com.

At the bottom of the page, you will find a registration link with the text "Sign up now", which will take you to the registration form.

Uddannelse og træning i GOM software og hardware


Zebicon and Carl Zeiss GOM Metroly offer education and training through classroom courses, e-learning and webinars. The content is applicable for both beginners and metrology experts. There are both free and purchaseable seminars. 

Read more

Forum og netværk for GOM brugere


Discuss and connect with other GOM users. Carl Zeiss GOM Metrology and Zebicon each have a forum where you can network and dicuss with other GOM users, both internationally and locally.                                                

Read more

måletekniske konsulentydelser

Special project

Zebicon offers development of special projects like customized software interface, measurement adapters and fixtures, specific documentation, process surveillance, and measurement consultancy.

Read more