Zebicon support contract
Technical support and Software Maintenance Agreement.
Zebicon offers technical support regarding issues related to Carl Zeiss GOM Metrology hardware and software. Support is only accessible with a valid Zebicon support contract.
With a contract we offer remote support by phone, e-mail, and TeamViewer. The agreement does not include on-site services like repairs, troubleshooting and service/maintenance.
In addition, the support contract includes Software Maintenance Agreement. This ensures up-to-date software with the newest features. When buying a metrology system or 3D software from Zebicon, a 12 months' support contract is included. Afterwards, the support contract has to be renewed annually.
![[Translate to English:] Zebicon Supportaftale](/fileadmin/_processed_/2/2/csm_Support_12_d3e175ec45.jpg)
![[Translate to English:] GOM Software Coverage, Zebicon supportaftale](/fileadmin/_processed_/d/9/csm_GOM_Software_coverage__graa_7020fedae1.jpg)
Support og software updates
Software Maintenance Agreement ensures that your software is updated and that you benefit from future developments and improvements. Furthermore, you will get technical software and hardware support. Zebicon offers support on the latest two GOM software versions.
Support is available during office hours by our experienced employees, who are experts in Carl Zeiss GOM Metrologys systems and communicate in an understandable language.
Other than technical support and Software Maintenance Agreement, the Zebicon support contract also includes benefits like:
- Attractive prices when upgrading your Carl Zeiss GOM Metrology measuring system
- Discounts on education and training
- Free attendancy at the Danish GOM user group network meetings
This ensures that your company has the best metrology systems to cover your needs in the future.
Furthermore, the support contract allows you to keep developing your technical skills and discuss with other users in Denmark.
![[Translate to English:] Zebicon supportaftale, GOM brugergruppe](/fileadmin/_processed_/f/b/csm_GOM_Brugergruppemoede_Topbillede_9d7fbf4410.jpg)
At Zebicon we recommend that you recertify your scanning system annually. This way, you can ensure that it measures correctly and within the limit values.
However, it is up to the individual company and their recertification/calibration policy to decide the recertification intervals.
You can find the ID inscribed at the top on the USB dongle. Alternatively, you can also plug the USB in the computer and launch CodeMeter Control Center where your dongle ID will be shown.
When you download a new version of GOM software, you need to update your dongle. This can be done in two ways.
By using GOM Software or CodeMeter Control Center.
Update using GOM Software
- Go to: Help - System Analysis - License information
- Press: License update - Request license update
- Fill in your name and e-mail before pressing; Send Request
GOM will then send a new file to the e-mail. After downloading you will have to
- Go to: Help - System Analysis - License information
- Press: License update - Import Update file
Update using CodeMeter Control Center
- Launch CodeMeter Control Center (you can search in the Microsoft taskbar)
- Press License Update - Next
- Choose Create license request - Press next
- Choose Extent existing license - Press next - Next
- Choose where the file should be saved - Press Commit - Finish
- Fill in and upload the file to GOM Dongle Update Form
GOM then sends a new file to the e-mail that was filled in. After downloading the license file follow these steps:
- Launch CodeMeter Control Center (you can search in the Microsoft taskbar)
- Press License Update - Next
- Choose Import license update - Press next
- Choose the file - Press Commit
At myGOM you can download manuals, software and get access to GOM Knowledge base and Forum.
You access myGOM by filling out the /Sign up form/ and log on here: https://my.gom.com/
At GOM Training Center you have access to e-learning sessions and online training made by GOM. A lot of courses are free, but some are only accessible after paying.
You get access to GOM Training Center by creating a GOM ID and logging on from: training.gom.com.
Special project
Zebicon offers development of special projects like customized software interface, measurement adapters and fixtures, specific documentation, process surveillance, and measurement consultancy.
